
AR follow-up that never forgets
Follow-up fails because nobody had the invoice on a list that week. This is the sequence written down once, run against invoices you already issued, with every message past the tier you authorized held for the named finance owner.
An invoice goes quiet and nobody notices
Follow-up runs on whoever remembers the account that week
- An invoice goes quiet and nobody notices, because follow-up runs on whoever remembers it that week.
- The second reminder never went out, because the first one drew a reply that went nowhere.
- The sequence itself lives in somebody's head rather than on paper, so two people chase the same account differently.
- And the account one person is quietly chasing stays invisible to everybody else.
A written cadence that triggers on the record and stops when the invoice is settled
- An invoice gets chased because it is due.
- A follow-up message arrives with its own evidence.
- The sequence stops on purpose.
How an agent runs it
The sequence is the asset here. Write it down once, run it against the invoices you have already issued, and let the record decide when it stops.
Reads
Sequences
Attaches
Stops
Holds
Human gate
Shows
What changes when the cadence is written down
Chased because it is due
Evidence travels with the message
A settled invoice falls out
Where this fits
The Workflow tier, Tier 1, through the Automate a Workflow door: one process end to end, from the issued invoice to the step a person decides. A workflow proves it, a role scales it, a department transforms it. The receivables role holds follow-up, payment tracking and reporting together under one gate and keeps its own page, which is the scale step from here, and an agent-run finance back office is the direction after that rather than a promised state. How It Works shows how the gates and the authorizations are built.
