AI systems that run your operations

The companies that win the next five years will run on agents.

The rest will staff against them.
Book an Audit
How it Works
WO-2401 / LIVE PROTOCOL
Created
Planning
Ready
Dispatched
Image
Approval: human required
awaiting sign-off…
Image
In Progress
Review
QA
Done

The gate cannot be automated,
bypassed, or overridden. That's the point.

Measured on our own operation, running on AAOS

3 increased to 118
Avg work orders delivered per week per developer, fully QA'd
0%
Reduction in bugs
0%
Faster remediation
59h reduced to 2h
Avg work order turnaround
Same team. Same standards. Agents doing the work, humans holding the gates. We deploy what we run.

The gap between AI-native companies and everyone else is compounding

This is not about chatbots. Agent systems now execute finance, sales, and operations work end to end. Every quarter you wait, the cost gap widens.

They move faster.

Processes that took your team three handoffs and two days now run continuously. Their quote goes out while yours sits in a queue.

They scale without hiring.

Their output grows without new headcount, new managers, or new coordination overhead. Yours grows payroll.

They compound.

Every deployed agent generates data that makes the next one better. The advantage is not linear. It stacks.

what you think is happening

"We're using AI across the organization"

"Our AI tools generate great analysis"

"Our institutional knowledge is captured in AI conversations"

what's actually happening
You have unsupervised interns with root access. No gates, no audit trail, no record of what any agent did or why.
One company trusted its AI's revenue analysis for nine months. The numbers were hallucinated. Budget, hiring, and strategy built on fiction.
Close the tab and it's gone. Six months of client context can vanish with a browser session.
The answer isn't less AI. It's AI with a manager
How Mercury governs every deployment

We do not automate tasks. We take work off your org chart.

An automation that drafts emails is a toy. Mercury builds agent systems that own workflows from intake to execution to reporting. Your finance team closes faster with fewer hands. Your sales team sells instead of updating the CRM. Your ops team clears the backlog instead of managing it. No 18-month transformation program. No rip-and-replace migration. Agents run on top of the systems you already have.
We know because we did it to ourselves first. Whole categories of work we couldn't have taken on before are now routine, without a single new hire.

From audit to production in weeks.

Phase 1

AI Opportunity Audit

We map how work actually moves through your business, then score every candidate workflow on agent fit, effort, and return. You get a ranked plan: which workflows, which tier, in what order. Fixed price, yours to keep either way. You approve: the plan, the first target, the success metric.
Phase 2

System Design

We architect the agent system: the tools it touches, the data it reads, which decisions run autonomously and which route to a person. Gate placement is designed with you and signed off before anything is built.You approve: the plan, the first target, the success metric.
Phase 3

Deployment

Live inside your existing stack. Your cloud if you want it, your model agreements if you have them. Agents run in shadow mode first and earn autonomy gate by gate as the outputs prove out.You approve: go-live, and every gate that opens.
Phase 4

Governance and Improvement

After launch we tighten decision logic, extend into adjacent workflows, and hand your team the controls. Standing operating review, live action log, and gates your people run without us.You approve: every expansion of scope. Always.

Start with one workflow.
End up with a department.

Every engagement fits one of three shapes, based on how much work you're ready to hand over. Most clients start small and climb.
prove

Automate a Workflow

One process, end to end. Live in weeks. See agents work in your business before you bet bigger.

Right for you if:
you have one painful process AND a healthy skepticism

Explore Tier 1
Scale

AI Employee

A full role's worth of known-process work, delegated. The economics of headcount without the headcount. About to write a job posting for a role that's mostly process? Send us the posting instead.

Right for you if:
you're about to hire for a role that's mostly process

Explore Tier 2
Transform

AI Department

Multiple agents running an operational function under human oversight, with your people managing the gates. Coordination overhead mostly disappears.

Right for you if:
you're ready to rebuild how a function runs, not just patch it.

Explore Tier 3

Built something with AI already?

MVP to Stable Product. We harden vibe-coded MVPs into production products: tests, security, governance, and a codebase your next developer won't curse.

Right for you if:
your prototype became your product and it's starting to scare you.

Make it real

CRM hygiene

/

Invoice triage

/

Lead routing

/

Campaign reporting

/

Vendor onboarding

/

Document processing

/

Compliance tracking

/
If the process is known and the systems are in place, an agent can probably run it.
Browse the use case library

Services

Three connected areas of practice

Artifical Intelligence

AI Advisory & Delivery

Decide where AI should act, add or build the appropriate capability, define authority, and review behavior as systems change.

Services include:

  • AI Strategy

  • ai integration

  • ai systems

  • agent governance

  • ai operations

Explore AI Advisory & Delivery

Engineering

Product & Platform Engineering

Shape, build, stabilize, and support the products and platforms your organization depends on.

Services include:

  • mvp to stable product

  • platform architecture

  • web & application development

  • platform & product support

Explore Product & Platform Engineering

UX & Brand

Experience, Brand & Visibility

Define how your organization looks and communicates, how products guide people, and how approved expertise is structured for discovery.

Services include:

  • digital identity

  • website design

  • product ux & design systems

  • search & ai visibility

Explore Experience, Brand & Visibility

Built on AAOS

Agents you can actually trust with real work.

Most agencies bolt an LLM to your inbox and call it transformation. Mercury runs every deployment on AAOS, our agent orchestration system built for production work.

An eight-state work order protocol

Every piece of agent work moves through defined states with human approval gates at the points you choose. Nothing ships without sign-off unless you decide it can.

Persistent memory

Agents retain context across sessions through tiered memory consolidation. They get better at your business over time instead of starting cold every morning.

Full auditability

Every action logged. Every decision traceable. When compliance asks what the agent did and why, you have the answer in minutes.

Your permissions, not ours

Agents operate inside your existing access controls and security policies. No shadow access, no super-admin.

Explore the AAOS platform
audit trail / WO-2401 / auth middleware refactor
10:15 AM
Created

Work order WO-2401 created — "Auth middleware refactor"

user: joshua

10:16 AM
Planning

Plan generated: 5 steps, 3 files modified

agent: senior-dev

10:18 AM
Ready

Plan locked. Acceptance criteria: 5 criteria defined

system

10:20 AM
Approved

"Plan looks good, proceed with refresh token implementation"

user: joshua — rationale recorded

10:32 AM
In Progress

Action: npm install jsonwebtoken

agent: senior-dev

10:45 AM
Gate — Pending HUMAN REQUIRED

prisma migrate deploy flagged as HIGH RISK

agent: senior-dev — escalated

Trusted by AI Leaders.

Design & Engineering for Series A to Enterprise
We've built digital experiences for some of the most innovative AI and machine learning companies in the world. Our clients include data-centric AI platforms, ML training data providers, and enterprise AI solutions — companies that demand partners who understand their technology.
View All Work
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AlphaFlux

AI system architecture and trading decision interfaces for a product where speed, signal clarity, and operational discipline matter.

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Regulated AI Customer Support System

AI support system work for a financial technology team: knowledge base integration, support workflows, escalation paths, and AI-assisted response infrastructure.

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MVP maturation for an AI company

Product-stabilization support for fast-moving MVP and experimental digital projects that need to become more durable over time. Long-term digital partner across website, product-adjacent, and operational digital work.

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Enterprise Agentic GTM

AI managed enterprise GTM campaign system

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AI-assisted sales asset production process

Website redesign and digital presence work for an AI training data provider serving enterprise buyers.

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“We had a very specific vision for YouVeda and the team from Mercury devoted themselves to helping us realize that vision.”

_ Gunny Sodhi. CEO & Co-Founder YouVeda

“Our partnership with Mercury is a key component of our digital strategy and website support. They’re knowledgeable, genuine and have a strong pulse on our business and what we’re all about.”

_ Hellai Sherzoi. Director of Marketing, Appen

“Mercury has quickly become our most trusted IT partner. They have significantly improved our digital experience and their importance to the organization can not be understated.”

_ Richard May. VP, Information Technology and Services, TM Forum

“Mercury combines high-end design and modern development practices to make sure that our customers, who are global and mobile, have a positive and engaging digital experience.”

_ Ronald Hans. VP Business Development, PCS Wireless

    Companies We've Worked With

    AI & Machine Learning

    Snorkel AI
    LXT
    Appen

    Enterprise

    AT&T
    Nike
    Verizon
    Ritz Carlton
    Washington Post

    TECHNOLOGY

    Bluetooth SIG
    PCS Wireless
    Parallels

    FINANCIAL

    EdgeClear
    AlphaFlux

    NonProfit

    California State Senate
    Landesa
    TM Forum
    Volunteers of America

    We work with AI companies, technology startups, and enterprises building the future.

    About us

    Mercury is a digital agency specializing in AI integration, web development, and design. Founded in 2001. Teams in Seattle, Buenos Aires, and around the world.

    AI Native Development
    Our AlphaFlux platform processes trading decisions in under 10 milliseconds using multi-model AI orchestration. We bring that same capability to every client project.

    AI Company Specialists
    We've built digital experiences for Snorkel, LXT, Appen, and Einblick. We understand AI technology, speak your language, and know what your audience needs.

    WordPress AI Pioneers
    Early adopters of the Abilities API and MCP Protocol. We're defining best practices for AI-integrated WordPress development.

    Global Delivery
    Teams across USA, Europe, South America, and Asia. Around-the-clock capability for enterprise clients.

    Long-Term Partnership
    We're not project vendors, we're strategic partners invested in your success. Most clients stay with us for decades, not months.

    Questions,
    answered.